Frequently Asked Questions
HOW MUCH DOES SHIPPING COST?
The shipping cost may vary depending on the shipment location and the store's policy, such as the number of products purchased. You may get your exact shipping expenses by adding products to your cart, proceeding to checkout, and inputting your mailing address. The shipping cost will be updated immediately and displayed in your final cost.
WHERE DO WE DELIVER?
We provide worldwide shipping.
CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
We do not accept shipping to multiple addresses for a single order. Please place separate orders if you want products delivered to different addresses.
HOW CAN I TRACK MY PACKAGE?
You can find tracking information in your order confirmation or shipping confirmation sent to your email. If an order includes multiple items, each may have separate delivery dates and tracking information.
WHAT SHOULD I DO IF MY TRACKING NUMBER DOESN'T WORK?
It may take 3-5 business days for tracking numbers to appear in the system of the shipping company. Depending on the shipping option you choose, it's possible that the tracking information won't be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn't arrived after 30 business days (domestic US) or 45 business days (international).
WHAT SHOULD I DO IF A PACKAGE IS MISSING?
Most deliveries take place on time. Seldom will the tracking indicate "delivered" even when it appears you haven't yet received it. If your package's tracking information indicates that it was delivered but you can't locate it:
1. Look around the delivery location for your package. Check your mailbox or wherever else you receive mail
2. Check your Order Confirmation to find the tracking status
3. Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package
4. Contact your local shipping carrier for further information.
5. Contact our customer service if the package still can't be found.
HOW CAN I EDIT/CANCEL MY ORDER?
You can modify some of the order's details within 06 hours of placing it by getting in touch with us using our Contact Form. After that, your purchase will be put into production right away and won't be able to be changed or canceled.
IS THERE A CANCELLATION FEE AVAILABLE?
If the order qualifies for cancellation, there is no cancellation fee.
CAN I RETURN MY PACKAGE?
If you have any issues with your order, please contact us via this Contact Form within 14 days of order delivery to explain your grievance. Our customer service department will then help provide a replacement or refund if deemed appropriate.
There is no need to return your item under any circumstances. Please note that if you return your item without our prior request, we will not be responsible for any loss or additional costs resulting from your unapproved return.
HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.